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Image by Kenny Eliason



A photo of Gary VanDenBerg encouraging people to contact Phoenix Family Photography

Thanks for submitting! If you require immediate assistance, text us at 602-PFP-1411


frequently asked questions

  • How long is a session?
    Most family sessions include up to two hours of time. Some families do not need even close to that amount of time, while other families fill it up. There is no price change for sessions that are shorter than 2 hours or slightly over 2 hours.
  • How many outfits and locations do I get?
    Your session is only limited by time. We do not charge for different "looks" which can include location or outfit changes.
  • How many photos will I get?
    We actually let you see and keep ALL of the photos from your session, even the "Bloopers". Unless I have shots with my lenscap on, or it's just too blurry to be able to salvage it, you get to see, keep, download and print your images. We like to give our customers the autonomy to be able to decide for themselves which photos they want. Included with each session, there is also at least a $200 Professional Retouch Credit. We charge $20/photo for Professional Retouching. This means the first 10 photos you select for re-touching are free! Be sure to check out our FAQ on editing for more detailed information about our editing process.
  • Tell me everything I need to know about editing
    We distribute your gallery online and we include all of your images that we take from your session. We present your images to you in two different formats. The first is the "raw" version, which are images that display the photo as it was recorded in the camera. All of our "raw" images are pre-calibrated for best possible exposure, highlights, shadows and more. The other format we present is a "filtered" format, which features a custom in-house filter that helps to provide the images increased contrast, warm earthy-tones, and gorgeous skin tones while still maintaining respect for greens and blues, which so many contemporary photographers edit out. Other than being filtered, the images are straight out of camera and do not address things like blemishes or distractions, e.g. a car or people in the background. We offer two types of editing services, and we allow you to pick the photos you would like for us to edit. The two types of editing services we offer are "Professional Retouching" and "Advanced Editing". Professional Retouching should be selected whenever you only need blemish removal, teeth whitening, stray hair removal, and color or temperature adjustment. Professional Retouching is $20/photo. Sessions vary, however, most sessions include a $200 Professional Retouching Credit, making your first 10 selections free of charge. Advanced Editing should be used whenever you need anything outlined in Professional Retouching PLUS any of the following: background editing or removal (such as distractions and/or green-screen), headswaps (great for toddlers who are smiling one moment and pouting the next), braces removal, opening eyes, body shaping, or anything else not outlined in Professional Retouching. Advanced Edits are $40/image and we do not include a credit for them in our session fees.
  • How many prints do I have to buy after the session?
    That is entirely up to you. All of our sessions include a print release which allows you to print whatever you want wherever you want. We DO offer printing services, and the craftsmanship of our products is truly amazing, however, we are not competitive with online or big-box stores which can offer better prices for lower quality prints.
  • Where do you guys operate?
    Phoenix Family Photography operates in Phoenix, and all of the surrounding areas. If you want to work together in Maricopa County, AZ, then we are more than happy to work with you and do not charge mileage or gas fees for anywhere within the County. Beyond County lines, we will send you a quote in advance of booking your shoot so that you know what to expect. Some of the popular Maricopa County jurisdictions that we have worked include: Phoenix, Scottsdale, Gilbert, Chandler, Tempe, Goodyear, Ahwatukee, Avondale, Fountain Hills, Glendale, Litchfield Park, Surprise, Peoria, Cave Creek, and beyond! If you need an indoor studio session, we have contracts with a wide variety of photography studios that are scattered throughout the county, and we will typically choose the one that works best for you. Frequently there is no added charge for you to utilize one of our studio locations. Finally, you should know that I also own and operate a full time studio in Colorado as well. So if you see some photos featuring snow-capped Rockies, that's why!
  • How long will it take me to get my photos?
    We ask for 10 business days. We will email you a gallery link to you on or before this timeframe.
  • How do I select my edits & how long do they take?
    For non-weddings, we ask that you submit your edits via a workorder. The link to the workorder form along with instructions will be included in your email when we distribute your gallery to you. We ask that you submit your edit requests within 30 days of receiving the gallery and allow us up to 30 calendar days to complete, depending upon how many you need and the complexity of the job.
  • There is a watermark on my photos, how do I get it off?
    The watermark goes away when you click "download" underneath your desired photo. The watermarked photos are not high resolution, and we want you using the best photos possible instead of screen shots or downloads!
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